Smile Virtual Team

Smile Virtual Team

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  • Email Sender Guidelines

    To improve deliverability and reduce the risk of emails being lost in spam filters, we’ve recently updated our email sender guidelines for all users of Smile Virtual. If you currently send emails f...

  • Integrating GTM & GA4 with Smile Virtual

    BIG ANNOUNCEMENT We can now integrate GTM & GA4 with Smile Virtual by following these steps Step 1 - First share your GTM code with us Step 2 - Create triggers Create a trigger name as “URL”  with...

  • Doctors are unable to record Consults/Videos

    Problems: "I have recorded two videos and done all of the normal steps but it's only recording the audio. While recording I can see myself and it counts down like normal but when I click review th...

  • JSON (JavaScript Object Notation) Error

    When does JSON error happens: When the doctor can't communicate with the server, it will show this error message instead "Policy JSON exceeds maximum length"   Solution:  You can try clearing your ...

  • True Vault Error

    Problem:  When patient is trying to register & they face issue like this "True Vault Authentication Error"     Solution:    Please ensure that the email address and phone number added by you is cor...