Email Sender Guidelines
To improve deliverability and reduce the risk of emails being lost in spam filters, we’ve recently updated our email sender guidelines for all users of Smile Virtual. If you currently send emails from your own custom domain, and would like to continue doing so, action is required.
Today, Smile Virtual customers can change the sender email for patient email notifications to one of their choosing, which is helpful in maintaining context with your patients through the virtual consult experience, but can cause emails to be unnecessarily flagged as spam. To resolve this, we have two solutions that you can opt into:
Solution 1: Email notifications to patients will be sent from a no-reply@smilevirtualconsult.com email address, but the sender name will be Doctor’s or Clinic’s name. This will be the default setting after July 31st, 2024.
Solution 2: If you’d like to send emails to your patients using your domain (ie. @mypractice.com), please follow the below steps:
Step 1 - Send an email to support@smilevirtualconsult.com to request the verification of your domain.
Step 2 - Our SV Team will then send you a set of CNAME & TXT records that need to be added to your DNS Records. These records are essential for verifying your domain.
Step 3 - Once your domain has been successfully verified, the SV team will notify you within 1 to 2 business days.
Upon verification, you will be able to send emails using your domain. If you fail to verify your domain as the sender, your patients will receive emails from SmileVirtual, and you will be added to the reply-to field.
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